Shipping & Returns
Your purchases come from all over the world. Because of this, they may depart from various locations and/or arrive to you in multiple packages, even though only one delivery fee is charged per order. Delivery times may vary. Estimated delivery times are listed for each product on the sale page, and can be found in your Order.
Tracking & Notifications
We will send you email notifications with estimated delivery updates for each stage of every shipment in your order. Once it leaves our warehouse, you will receive an email that includes final tracking information. You can also check your item’s status on your Order History page.
Smozy, can ship to any street address in the United States, including Alaska and Hawaii. We will ship your order via UPS, USPS, FedEx. We do not ship to PO Boxes, APO addresses, or any of the US Territories such as Puerto Rico. We also ship to Canada!
Our Return Policy We strive to offer designs of the highest quality. If for any reason you are unhappy with your purchase, you are welcome to return it within 30 days of receipt.
Anything you purchase on Fab should arrive in pristine condition. If you feel that anything in your order is damaged or defective, please contact our Customer Support team.
1 You may return any item that is not marked “Final Sale” within 30 days of delivery for free.*
Please check the “Return Policy” on the item’s product page to determine whether or not a product is final sale.
2 We must receive all returns in new, unused condition, with all original packaging. If your order is damaged or defective in any way, please contact our Customer Support team for further assistance.
3 We cannot process exchanges. If you require a different size, color or style, please initiate a return to send back the item you are not satisfied with. Once a return has been initiated, you can place a new order for the item you prefer.
4 Smozy does not accept returns for any international shipments. For additional information on our International Shipping return policy, please reference our International Shipping FAQ
How To Return Something
1 You can initiate a return for an item on the My Orders page while logged into your Smozy account. Click “Return Items” on the left-hand side of the item you wish to return then select a reason for the return.
2 Once you’ve filled in all the blanks, click “calculate refund” and choose whether you would like it in your original payment method or in Smozy credit, and then click “Submit Return”.
3 Our Customer Support team will contact you and let you know if your item is eligible for return. We’ll send you a prepaid UPS return label and instructions. You should hear back from us within 1-2 business days.
How We Process Your Refund We strive to process refunds as quickly as possible. Once we have received and inspected your returned product, you can expect to receive a refund within 5-10 business days. We will notify you via email once we’ve received your return and the refund has been processed.
Still Scratching Your Head? Should you have any questions about the status of your return, refund, or need instructions on how to return an item, please contact our Customer Support team.* We are happy to help!
* You can reach us by email at Team@Smozy.com or by phone at 1-800-828-1147. Customer Support representatives are available Monday to Friday from 9am to 5pm EST. Please have your account information handy and allow up to 48 hours for an email response.
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Shipping and Delivery
At this time, Smozy.com ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Smozy.com ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Smozy.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Smozy.com charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
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